policy

Shipping Destinations:
We currently ship exclusively to addresses within the United States (including all 50 states). We do not ship to international destinations, U.S. territories, P.O. boxes, or APO/FPO addresses at this time.

Processing Time:
All orders are processed within 1-2 business days (Monday through Friday, excluding major U.S. holidays). Orders placed after 6:00 PM Mountain Time or on weekends/holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has been processed and shipped.

Shipping Time (Transit Time):
Once your order has been shipped, delivery typically takes 3-5 business days within the continental United States. Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.

Return Window:
You have 30 calendar days from the date you receive your order to request a return. Return requests received after this 30-day period will not be accepted.

Return Eligibility:
To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging, including all tags, accessories, and documentation that came with the product.
  • The return must be due to a quality issue (such as manufacturing defects or damage upon arrival) or change of mind, provided the above conditions are met.

We reserve the right to deny returns that do not meet these conditions.

Non-Returnable Items:
The following items are not eligible for return:

  • Items that have been used, worn, washed, or altered in any way
  • Items missing original packaging or tags
  • Items purchased from unauthorized resellers
  • Final sale or clearance items (if clearly marked as such at the time of purchase)

Membership & Eligibility

Club OLAY (“Program”) is a free rewards program offered by Olay.com. (“Olay”) to its customers located in the U.S. Membership in the Program (“Membership”) is limited to individuals only and is limited to one account per individual. You must be age 18 years or older and a legal resident of the United States to be eligible for Membership.
BY JOINING THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS (“TERMS”). NO PURCHASE IS NECESSARY TO JOIN.
Olay may, in its sole discretion, alter, limit, or modify the rules, regulations, benefits, eligibility for membership, any other feature, or terminate the program at any time in its sole discretion, without prior notice, even if such changes may affect points already earned and/or the value of rewards already accumulated and/or the ability to redeem rewards.
Under the program, the member will earn 10 points for every U.S. dollar spent on fulfilled orders. We may offer bonus points events from time to time and in that circumstance the bonus points offer would apply.
You must provide your club OLAY registered e-mail address to have points credited to your account. Points previously credited to your account will be removed if the order that results in such points is cancelled, returned, or partially returned.
Club OLAY points may be redeemed forOlay productduring checkout on olay.com at its sole discretion. You are eligible to redeem points for cash off towards the purchase of Olay product. You will receive $10 off when you redeem 1,000 points, $35 off when you redeem 3,000 points, and $75 off when you redeem 5,000 points. The retail value of the reward does not count towards the free shipping threshold. Points themselves have no cash value and can only be redeemed for Olay product on olay.com
Points expiration
If the program is terminated, any points or rewards in your account or available to you prior to such termination will automatically expire, and your access to the program and its features will automatically terminate at Olay’s sole discretion.
Additionally, when a program member has not engaged in club OLAY point activity associated with that membership account (through purchase or redemption) for 12 months or more, all unredeemed points will expire.
Need Help?
If you have any question or need help with your account, you may contact us to assist you.