FAQs
Ordering & Tracking
Why can’t I find the product I want on Olay.com or add the item to my cart?
Where is my order?
My order shows as shipped and in transit, what does that mean and when will it get here?
How can I change or edit an order I just placed?
My order shows delivered, but I didn’t get it
My order shows shipped but no movement in tracking
What should I do if my Olay product arrived damaged or defective?
Can I see my future deliveries?
Shipping & Returns
How do I cancel or change my Order:
I received the incorrect items
How do I make changes to my Olay shipping/billing address?
Where do you ship?
How much does shipping cost?
How long until my order arrives?
Can I exchange my product?
What is your return policy?
How do I return my order?
How do I start a return?
When will I receive my refund?
OLAY Subscriptions
How does the Olay subscription work and its benefits?
How do I change the frequency of my order?
How do I skip an order?
How do I change my shipping address for my subscription?
How do I change the shipment date of my Olay subscription?
How do I cancel my subscription?
How do I restart my subscription?
When will my subscription ship?
How do I send an order immediately for my Olay subscription?
Can I see all my orders?
How do I change or edit the items in my subscription?
What are the terms of my Olay Subscription?
Product Information
Which Olay products should I use?
Are Olay products for sensitive skin?
Can I use Olay products if I have acne-prone skin?
Which Olay products are best for dry skin?
Can I use Olay products if I have rosacea, eczema, or other skin conditions?
Are Olay anti-aging products safe for all skin types?
Product Quality and Consistency
Why does OLAY do formula updates?
Why does my Olay product have a different texture or smell than what I remember?
Are Olay products safe to use if I notice a difference in quality?
Why do some Olay products contain parabens or fragrances?
Are your products cruelty free?
Has Olay changed the formulation of its products recently?
Promotions, Discounts and Rewards
Do Club Olay rewards expire?
Why is my discount code not working during checkout?
What should I do if I believe my discount code is valid but it’s still not working?
How can I track my reward points?
Can I transfer my reward points to another Olay account?
What should i do if my reward points were not added after a purchase?
How do I update my email address in my Club Olay account?
My account is missing reward points?
How do I spend my reward points?
What are the available rewards?
What is Club Olay and how can I join?
How do I update my payment method?
Can I use more than one promo code when placing my order?
Ingredients
What is Triple Collagen Peptide?
What is Bakuchiol?
What are collagen peptides?
How does collagen peptide help my skin?
What is hyaluronic acid?
How does hyaluronic acid help my skin?
What is Vitamin B3 / niacinamide?
How do Olay’s Vitamin B3/niacinamide formulas work?
What is Retinoid Complex (Retinol 24)?
How do retinoids work?
Why use Olay Retinol24?
What is Vitamin C?
How do Olay’s Vitamin C formulas work?