Can’t find your favorite Olay product? Here are some reasons why: It might be temporarily out of stock. We may not sell that item on our site. The product could be discontinued. The product name might have changed. Most of our current lineup is on Olay.com, but not every item is listed or available for sale. If a product has an “Add to bag” button, it’s for sale; if not, it’s likely out of stock or not available on our website (like our body products). Good News! Olay products are available at many retailers. If you can’t find it here, try checking other stores or online retailers.

You can track your order using your order ID and billing ZIP code on our order tracking page. Once your order ships, you’ll get an email with your tracking number. If you don’t receive it, check your spam or junk mail folder.

Orders shipped via Standard Delivery take 5-10 business days to arrive once the order status changes from Awaiting Order Processing to Shipped. Deliveries to Alaska, Hawaii, and remote areas may take longer. For more information, please see our Shipping Policy.

Please contact us via our contact us page for help with things like canceling an order, adding or removing items, and starting a return.

Please reach out to customer support, and we’ll be happy to assist you in resolving this issue.

If it’s been less than 3 business days since the ship date, there may be a hold-up with the postal carrier. Please allow an additional 2 days for tracking updates. If you still don’t see any movement after that, feel free to contact customer support.

Please reach out to customer support. We’re happy to assist you with a replacement once we receive your returned order. We will provide you with a UPS return label, so you can return the item at no cost to you

Your next scheduled orders will be listed in the Subscription Management section of your Club OLAY account.